Rental Terms Summary.

Booking Status

Submitting a website request does not guarantee a vehicle. A booking becomes confirmed only after availability and driver eligibility are verified, the final quotation is accepted, required payment or deposit arrangements are completed, and written confirmation is issued.

Driver Eligibility

Every driver must meet the insurer's age and licence conditions and present valid original documents. UAE citizens and residents require Emirates ID and a valid UAE driving licence. Visitors require a passport, valid entry status and a licence legally accepted in the UAE, together with an International Driving Permit where required.

Price, Payment And Deposit

The quotation separately identifies the rental charge, included mileage, refundable security deposit or card hold, and confirmed delivery, collection or optional-service charges. It also explains the payment method, permitted deductions and expected deposit-release process. The company is not currently VAT registered and does not charge VAT.

Vehicle Handover And Return

Condition, existing marks, photographs, fuel, odometer, keys, documents and accessories are recorded at delivery and return. The renter remains responsible for the vehicle until it is received and checked by an authorised representative.

Accident, Damage Or Breakdown

• Stop safely and contact the police or emergency services where required.
• Notify 365 Luxury Car Rental immediately using the official telephone or WhatsApp number.
• Obtain a valid police report for accident or damage insurance processing.
• Do not admit liability, abandon the vehicle or arrange repairs without written authority.
• Roadside assistance resulting from misuse, negligence, prohibited use or lost keys may be chargeable.

Permitted Use

• Only approved drivers named in the agreement may drive.
• Racing, towing, unlawful use, smoking and off-road use are prohibited unless expressly authorised.
• Cross-border travel is prohibited without prior written approval and all required permits and insurance.
• The customer must protect the vehicle, keys, documents and accessories and promptly report warnings, damage, theft or loss.

Final Settlement

When applicable and supported by the agreement or transaction records, final settlement may include Salik, Darb, parking, traffic fines, excess mileage, missing fuel, charging, extension, late return, cleaning, smoking, damage, missing accessories, recovery and disclosed administration charges. Each charge is itemised before the rental is closed.

Privacy And Documents

Identity, driving and company documents are used for booking verification, rental administration, insurance, payment, fraud prevention and legal obligations. Access is limited to authorised staff and relevant service providers. Read the Privacy Notice for more information.