Cancellation Policy.
Official English customer-facing policy published by 365 Luxury Car Rental L.L.C. Please save the policy version with your booking or payment record.
Booking requests
A customer may withdraw an unconfirmed request by contacting reservations with the reference. If no charge has been accepted or paid, cancellation normally closes the request without a refund process.
Confirmed bookings
The cancellation deadline and any applicable charge must be stated in the accepted quotation or signed agreement. No separate public percentage or fixed charge is applied unless it has been owner-approved and included in the customer’s accepted terms.
No-show, late arrival and document failure
Customers should contact reservations immediately if delayed or unable to attend. Vehicle release and any no-show treatment depend on the confirmed collection window, documents, payment arrangements and accepted terms. A charge is not inferred from this page alone.
Changes and early return
Date, vehicle, driver, delivery or collection changes depend on availability and may change the rate, deposit or services. Early-return treatment depends on the accepted rate plan and agreement. All cancellations and changes take effect only when acknowledged in writing.
Company and contact details
365 Luxury Car Rental L.L.C · Trade Licence 1546371 · TRN 105214374800003
101, Al Zahara Techno Center, 1st Floor, Bur Dubai, Dubai, United Arab Emirates